Effective Date: December 1, 2025
360 Urgent Care (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or receive services from our clinics.
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Date of birth
- Address
- Insurance information (when applicable)
Health Information
When you receive care, we may collect protected health information (PHI) as permitted by law and in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
Website & Technical Information
Cookies and similar tracking technologies used for analytics and website functionality
IP address
Browser type
Device information
Pages visited
How We Use Your Information
We use your information to:
- Provide urgent care and primary care medical services
- Schedule appointments and manage patient visits
- Communicate important information related to your care
- Respond to inquiries and customer service requests
- Improve our website, services, and patient experience
- Send appointment reminders, operational messages, and care-related updates
- Comply with legal, regulatory, billing, and insurance requirements
SMS / Text Messaging Communications (10DLC Compliance)
By providing your mobile phone number, you consent to receive SMS or MMS messages from 360 Urgent Care. These messages may include:
- Appointment reminders
- Care-related notifications
- Follow-up instructions
- Operational or service-related updates
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
We do not sell, rent, or share your phone number with third parties for marketing purposes.
Sharing of Information
We do not sell or rent your personal information.
We may share information only as necessary with:
- Healthcare providers involved in your care
- Insurance companies and billing partners
- Service providers assisting with business operations (under confidentiality agreements)
- Government or regulatory authorities when required by law
All disclosures are made in accordance with applicable privacy laws, including HIPAA.
HIPAA & Medical Privacy
360 Urgent Care complies with HIPAA and applicable state privacy laws. Your protected health information is used and disclosed only as permitted or required by law. A separate Notice of Privacy Practices may apply to medical services provided at our clinics.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission or storage is completely secure.
Cookies & Analytics
Our website may use cookies and analytics tools to improve performance and user experience. You may disable cookies through your browser settings, though some site features may not function properly.
Third-Party Links
Our website may contain links to third-party websites. 360 Urgent Care is not responsible for the privacy practices or content of those websites.
Your Privacy Rights
You may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent for certain communications
- Opt out of non-essential communications
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our services are provided to patients of all ages; however, our website is not intended to knowingly collect personal information from children under the age of 13 without parental or guardian consent.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
360 Urgent Care
📍 234 Main St, Wilmington, MA 01887
📧 coverage@360hc.com
📞 978-909-4966